Arpana Sharma

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Subject Matter Expert

Genpact

Member since

02 Jun 2017

Location

Gurgaon, India

Bio

OmniChannel banking(customer care) expert at Genpact. Main focus - help organizations drive customer experience, retention and revenue!

Experience

Summary

12 years in Genpact.

Latest opinions

WHAT's UP with WHATSAPP? Why messaging apps are critical to banks...

Do you feel lost without a mobile device? Research suggests mobile users can't leave their phone alone for six minutes and check it up to 150 times a day. Banks need to adapt to this fundamental shift in customer behaviour. As customer change, organizations are heavily investing in deploying bots to service them. Capital One’s chatbot Eno, Royal Ba...

05 September 2017 Digital Banking Trends